Welcome to Deacon Plumbing and Heating. Your privacy is important to us. This policy outlines how we collect, use, and protect your personal data in compliance with UK GDPR regulations and cookie laws.

1. Information We Collect

We may collect the following personal information:

Contact Details: Your name, email address, and postal address when you contact us or request a service.

Service Information: Details of your requested plumbing or heating services and related communications.

Website Usage Data: Automatically collected data through cookies, including your IP address, browser type, and pages visited.

2. How We Use Your Information

Your data is used to:

• Respond to enquiries and provide service quotes.

• Schedule and manage plumbing and heating appointments.

• Send service-related updates and communications.

• Improve our website and enhance user experience through analytics.

3. Cookies and Tracking

Our website uses cookies to:

• Enhance your browsing experience by remembering preferences.

• Collect analytics data to improve site performance.

• You can manage your cookie preferences through your browser settings.

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.

5. Your Rights

Under UK GDPR, you have the right to:

• Access, update, or request deletion of your personal data.

• Object to the processing of your data or request data portability.

  To exercise any of these rights, please contact us at:

[email protected]

6. Third-Party Sharing

We do not share your personal data with third parties, except where necessary to comply with the law or deliver our services (e.g., payment processing).

7. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page, and the effective date will be updated accordingly.

Effective Date: 23.02.25

Contact Us

If you have any questions or concerns about this policy or your data, please reach out to us at:
[email protected]